Privacy Policy for Glyco Care

Last Updated: May 15, 2025

At Glyco Care we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://glycocare-canada.shop (the “Site”) or use our services. By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We may collect the following types of information from and about you:

  • Personal Information: Information that identifies you, such as your name, email address, phone number, or billing information, when you provide it to us (e.g., through contact forms, account creation, or purchases).
  • Non-Personal Information: Information that does not directly identify you, such as browser type, IP address, device information, and browsing patterns, collected automatically through cookies and similar technologies.
  • User-Provided Content: Any content or feedback you submit to the Site, such as comments or reviews, which may include personal information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To operate and maintain the Site and provide our services to you.
  • To process orders, transactions, or requests you make through the Site.
  • To communicate with you, including responding to inquiries, sending updates, or providing customer support.
  • To improve our Site and services by analyzing usage trends and user behavior.
  • To send promotional materials or newsletters (if you have opted in to receive them).
  • To comply with legal obligations or protect our rights, property, or safety, or that of our users.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist us in operating the Site or providing services (e.g., payment processors, hosting providers, or analytics tools), under strict confidentiality agreements.
  • Legal Requirements: If required by law, court order, or government authority, or to protect our legal rights or the safety of users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience on the Site, track usage, and deliver personalized content. You can manage cookie preferences through your browser settings, though disabling cookies may affect the functionality of the Site.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When no longer needed, we will securely delete or anonymize your data.

7. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws in Canada, including:

  • The right to access and obtain a copy of the personal information we hold about you.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your personal information, where permitted by law.
  • The right to opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us at the email address provided below.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

10. International Data Transfers

If you are located outside of Canada, please note that your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. We take steps to ensure that your data is protected in accordance with applicable privacy laws.

11. Compliance with Canadian Privacy Laws

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), when handling personal information of Canadian residents. If you have a concern about our privacy practices, you may file a complaint with the Office of the Privacy Commissioner of Canada.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised. Your continued use of the Site after such changes constitutes acceptance of the updated Privacy Policy.

13. Related Policies

Your use of the Site is also governed by our Terms of Use, which outline the rules for using our Site.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at support@glycocare-canada.shop.